Refund policy

At Nex Digital Co., customer satisfaction and trust are our top priorities. We offer a clear and transparent refund policy designed to give our customers confidence when purchasing from our store.

Refund Eligibility

All products purchased from Nex Digital Co. are eligible for a refund, subject to the terms outlined below.

For subscription-based and time-limited digital products, the refund eligibility period corresponds to the duration of the product purchased.

For example:

  • 1-Month Product: Eligible for a refund during the 1-month subscription period.

  • 3-Month Product: Eligible for a refund during the 3-month subscription period.

  • 6-Month Product: Eligible for a refund during the 6-month subscription period.

  • 12-Month Product: Eligible for a refund during the full 12-month subscription period.

This means that if you purchase a 12-month product, you may request a refund at any point during the 12-month period, provided the purchase meets the conditions of this policy.

Refund Conditions

To ensure a fair policy for both customers and our business, refund requests must meet the following requirements:

  • Your order must be genuine and verifiable through our store records.

  • You must provide your order number or relevant purchase information.

  • For digital products and subscriptions, you should contact our support team before requesting a refund so we can attempt to resolve any access, activation, or technical issue.

  • Refunds may be reviewed to prevent fraudulent, abusive, or unauthorized claims.

  • If a technical or access issue cannot be resolved, the order may qualify for a refund under this policy.

Activation & Access Issues

If your purchased product does not activate correctly, stops working, or you experience an access-related issue, please contact our support team.

Our team will first make reasonable efforts to resolve the issue, restore access, or provide a suitable replacement where applicable.

If the issue cannot be resolved, you may be eligible for a refund according to the applicable refund period.

How to Request a Refund

To request a refund, please contact our customer support team and provide:

  1. Your order number

  2. The email address used for the purchase

  3. The product purchased

  4. A brief explanation of the refund request

Our support team will review your request and provide the next steps.

Refund Processing

Once a refund is approved, it will be issued to the original payment method whenever possible.

The time required for the funds to appear in your account may vary depending on your payment provider, bank, or financial institution.

Our Commitment

We believe customers should feel confident when shopping with Nex Digital Co. Our refund policy is designed to provide a straightforward and transparent process while protecting customers from unresolved product or service issues.

If you have any questions regarding your refund eligibility, please contact our support team before placing your order.

Evo Digital Co. — Your satisfaction matters to us. ❤️